To return an item, please email us to firstname.lastname@example.org for assistance. We will reply your email within 2 working days.
ODOYO priority is to make certain of your 100% satisfaction with your purchase. Claims for defective or missing items must be received within three business days of receipt of merchandise. All return items must be in new and unused condition, in original packaging, and be accompanied with a return authorization number. (Please check out the following “How to return”.)
You can exchange the item(s) for warranty issues. ODOYO does not offer Refund, no upgrade policy and cannot exchange for another product.
Please read the conditions below carefully. If conditions are not met, ODOYO reserves the right to refuse the return or to charge a restocking fee of 20%. Please note that ODOYO does not permit the return of the following products: (1) Product that is custom configured to your specifications, including personalized products and (2) Product purchased from a third party retail partners.
How to return
To return item, you'll need to fill out the following RMA form HERE to obtain a Return Material Authorization (RMA) number. ODOYO will not accept returns without prior authorization and a RMA number. If you have problems or questions, please email ODOYO Support department at email@example.com
Place the original package into a shipping carton.
This NF policy applies only to ODOYO-branded hardware products offered currently at the ODOYO Online Store. As new products are offered, ODOYO reserves the right to determine whether or not this policy applies.
If you're an APO/FPO customer and you're outside the domestic delivery area, the standard ODOYO Return and Refund Policy applies - with the exception that you're responsible for shipping the product back to a return address, plus handling, customs, and inventory liability. Since you're responsible for the safe delivery of any product you're returning to ODOYO, we recommend that you insure it against loss.
If you discover what you believe is a product defect for any ODOYO products, please contact ODOYO Support at firstname.lastname@example.org. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (Please go to Warranty section here for specific information about the warranties of ODOYO's product.)
Retail partner purchases
Every genuine ODOYO product bought from www.ODOYO.com for replacement due to warranty issues, however, we do not offer returns or refunds on products bought from other 3rd party retailers. Please contact their customer support for more information.